Alerts
Network Alert: 16th December, 2024
The Rottnest Island Authority is conducting maintenance on the Hub building on Rottnest Island, This will result in an outage of Acurix Networks managed services on Rottnest Island. The outage will occur from 9:00 PM 16th of December to 6:00 AM the ...
Network Alert: 26th July, 2024
9:00 WST: Routing issues have been identified and our upstream Internet Provider is having routing issues. We are in contact with them about a resolution. 10:00 WST: Our upstream Internet Provider is still working on the routing issue. Domestic and ...
Network Alert: 6th May, 2024
23:15 WST: Communications to Rottnest Island has been lost at the Island side. Investigations are underway but our Support team may need to attend when first ferry is available. 7th May 01:00 WST: Services have been restored. Appears to have been a ...
Network Alert: 2nd May 2024
20:20 WST: Power issues appear to be affecting Rottnest Island as communications from the primary link is down. The mainland link remains active and will connect again when it comes back online. Support staff will monitor the situation but if an ...
Network Alert: 18th April 2024
6:18 WST: Alerts have been sent that identifies a power issue at Fremantle Hospital affecting the primary wireless service to Rottnest. Identification is underway. 6:45 WST: Power has been restored to our rack at Fremantle Hospital and most service ...
Network Alert: 08th November 2022
05:30 WST: All power has been lost from key equipment at Rottnest with all services being down. Acurix is contacting key staff to see when power will be restored. 05:40 WST: Power looks to be restored. It looks like a main power disruption on ...
Network Alert: 19th September 2022
15:48 and 15:56 WST: A small disruption to our upstream providers caused two small routing issues and disruption to Internet services.
Network Alert: 30th August 2022
00:15 WST: What appears to have been an Island wide power problem on Rottnest Island has caused an outage to key equipment. As a result no Wi-Fi access is currently available. Acurix engineers are monitoring the problem and will put a plan into ...
Network Alert: 23rd August 2022
10:35 WST: Our portal Cloud provider is appearing to being having issues and some customers are unable to login to the portal or get a splash page delivered. Acurix engineers are in contact with the provider for a remedial time for resolution. 10:55 ...
Network Alert: 8th July 2022
09:00 AWST: We are currently investigating a routing issue that is preventing access to our splash portal provider. Will provide further information when it becomes available. 11:00 AWST: Routing issue persists, upstream provider is investigating but ...
Network Alert: 30th November 2021
09:00WST: Services are currently intermittent at Rottnest Island due to a power problem on the Island. As a result of an all night planned maintenance event, when power was restored to the Island not all service powered up. Onsite Rottnest ...
Network Alert: 9th March 2021
13:51 AWST: This incident has been resolved. 13:36 AWST: Our splash portal provider is experiencing intermittent downtime. They are currently investigating the issue.
Network Alert: 6th January 2021
5:20 WST: Power outages on Rottnest have caused some service to become unavailable. Restoration time is not currently know. 06:00 WST: Services have restored with power restoration.
Network Alert: 15th December 2020
06:20 WST: Power issues in major parts of the Island are causing disruption to services. Most public Wi-Fi areas are not available. Acurix Engineers will report on the cause when further information comes to hand. 06:40 WST: Power appears to be ...
Network Alert: 1st December 2020
12:15 WST: An Island wide power outage has occurred at Rottnest so all services are currently down. There is currently no estimate on when services will be restored. 12:35 WST: Power is starting to be restored. Some of the key services are coming ...
Network Alert: 10th November 2020
20:05 WST: Our upstream providers have have identified an internet transit issue in Perth and are investigating the issue. Intermittent connectivity currently exists to most site. 20:20 WST: Our upstream providers have the issue identified and are ...
Network Alert: 21st October 2020
06:16 WST: Staff are investigating a power outage that has occurred around the Settlement area on Rottnest that means communications to key controllers are not available. An update will be provided once Island staff can be contacted. 06:55 WST: ...
Network Alert: 12th September 2020
9:13 WST: Communications have been lost to Fremantle affecting services in Fremantle and Rottnest Island. This is being investigated and updates will be provided when available. 9:45 WST: Acurix Engineers have contacted Fremantle Hospital to check ...
Network Alert: 10th September 2020
06:20 WST: Communication loss to some of Rottnest Island is currently being experienced. Acurix staff are trying to contact staff on the Island to determine if this is a power outage or some other type of event. Additional information will be made ...
Network Alert: 21st August 2020
A communications problem has occurred between Perth and Fremantle and Acurix Networks is investigating with our provider. This means there are currently interruptions to Acurix Networks Internet and Wi-Fi services on Rottnest Island and Fremantle. ...
Network Alert: 7th February 2020
On Tuesday the 11th February our Upstream provider will carry out emergency works in their Data Centre which will include loss of internet access. The time of the outage is scheduled around 7am with a duration of 30 minutes. This means there will ...
Network Alert: 6th November 2019
23:15 WST: Services are Rottnest Island have been disrupted due to potential power issues. No further details are available at this time. 7th November 01:35 WST: Power has been restored and services are available again. The root cause of the outage ...
Network Alert: 16th August 2019
19:24 WST: Services are Rottnest Island have been disrupted due to potential power issues. No further details are available at this time. 21:00 WST: Services have not returned and at this stage no information about the issue is available. Saturday ...
Network Alert: 27th May 2019
02:30 WST: Services are distrupted and a service technician has been dispatched to the Data Center. 05:30 WST: A major hardware failure has occured on primary/secondary systems and equipment is being replaced. 06:30 WST: A major outage with our ...
Network Alert: 27th February 2019
15:35 WST: An DDOS attack has been identified and some services may be disrupted 15:45 WST: A RTBH was installed to stop the attack. Services have restored to normal.
Network Alert: 11th December 2018
20:09 WST: Outages at Rottnest Island have been reported. Acurix Support staff are investigating. 20:25 WST: The outage appears to have occurred due to a power issue. Staff are calling Programmed Group on the Island to check. 20:40 WST: The on-call ...
Maintenance Alert: 6th December, 2018
Users at Rottnest Island may be impacted by a Maintenance Event. On Saturday, 8th December 2018 Fremantle Hospital has scheduled power maintenance work, which could include power outages for up to two hours. This is expected between 5am - 3pm WST. As ...
Network Alert: 19th November 2018
21:40 WST: A major Telstra routing issue has occurred with our upstream. This may cause intermittent access to some sites. 23:10 WST: Routes have been restored by our upstream to the affected networks including Telstra.
Network Alert: 25th September 2018
17:28 WST: A major networking issue has been reported by our main upstream provider. They are investigating the issues but it is causing intermittent issues across all of Australia. 17:56 WST: Our upstream is continuing to investigate. 18:55 WST: ...
Network Alert: 17th August 2018
9:32 WST: A routing issue with our upstream provider has caused routing disruptions. Investigations are underway. 9:51 WST: A wholesale provider dropped several routes from their table including the ones used by Acurix. This was quickly identified ...
Network Alert: 6th February 2018
06:34 WST: A power problem on Rottnest Island appears to be affecting key parts of the Island. As a result some services are affected. Acurix Engineers are investigating and will provide an update as soon as Staff are available on the Island to ...
Network Alert: 21st January 2018
17:24 WST: We are currently experiencing a service outage for WA based NBN and selected DSL services from our provider. Our provider has issued a notification and are currently looking at the problem. There is no estimated resolution time at this ...
Networks Alert: 29th November 2017
17:05 WST: Intermittent network problem are currently being experienced at Rottnest Island. A wireless controller onsite is have intermittent issues which we have reported to the vendor. We are awaiting response about this issue from them. 19:32 ...
Networks Alert: 17th November 2017
A system fault with the provider of our splash pages occurred between 12:54pm and 01:51pm WST which resulted in customers not receiving the splash page to login. Existing customers that were logged-in were not affected. Acurix support staff have ...
Networks Alert: 6th July 2017
A system fault occurred at 16:03 WST which resulted in services becoming intermittent on one of our controllers. Acurix support staff proceeded to engage one of our standby controllers and affected services were restored by 17:09 WST. Services are ...
Networks Alert: 2nd July 2017
There is currently a carrier network outage affecting NBA, ADSL and Voice services in WA. Acurix Networks is waiting on relevant details about the issue from our affected upstream provider. 17:34 The carrier have confirmed that the issue is related ...
Networks Alert: 10th December 2016
Acurix Networks has been advised that there is building power outages occurring on our main POP site. This will affect services in the CBD and South Perth. The details are: Dear Client, Vocus Data Centres wish to advise of maintenance to be ...
Networks Alert: 19th November 2016
Our provider of the login splash page is having technical problem and customers may receive a "502 Bad Gateway" message when attempting to connect. Acurix has contacted our supplier and we are waiting on a resolution time. We will provide further ...
Networks Alert: 17th November 2016
Western Australia is currently experiencing a statewide ADSL outage which commenced at approximately 11:40WST. Our provider is working on the problems and Acurix is monitoring the situation. Estimate time for restoration is still unknown. Further ...
Networks Alert: 14th July, 2016
Acurix Engineers have identified a loss of power on the non-essential power feed at DC 1 / VDC-PER08. All Acurix core services remain up and fully functional and we will continue to monitor the status of the DC 1 / VDC-PER08 during what has been ...
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